Refund and Return Policy - Handloom Center

Exchange Policy:

Thank you for shopping with us. We strive to provide you with the best products and services. Please review our return policy below:

Eligibility for Exchange:
We accept exchanges only for the following categories:

Shoes
Women’s wear
Men’s wear
Products that are missing or incorrect

We Do not accept returns.

Time Limit:
You must initiate the exchange process within 3 days of receiving the product. Any exchange requests made after this period will not be entertained.

At Handloom Center, we strive to ensure your utmost satisfaction with our products. While we do not accept returns or offer refunds, we understand that there may be instances where an exchange is necessary. Our exchange policy applies specifically to apparel and footwear categories and is limited to size and color issues.

To initiate an exchange, please follow these steps:

Visit your profile on our website and navigate to the “Orders” section. Alternatively, you can contact us directly at support@handloomcenter.com. If you wish to exchange an eligible item, please follow these steps:

a. Contact our customer support team (Chat bot or email) within 3 days of receiving the product and provide the necessary details.
b. Our customer support team will guide you through the exchange process and provide you with a return authorization, if applicable.
c. Package the item securely in its original packaging (if available) or in a suitable alternative.

When reaching out to us, kindly provide a clear and concise explanation of the problem you’re experiencing and why you require an exchange. Including relevant photos of the product will greatly assist our team in assessing the situation.

Please note that our response time may take up to 24 hours. We appreciate your patience as we carefully review your request.

If your exchange is eligible, it must meet the following criteria:

The product should not have been damaged while in your possession.
The product received should match the item that was shipped to you.
The product must be returned in its original condition, including the brand’s/manufacturer’s box, the MRP tag intact, the user manual, warranty card, and all the accessories that were included.

Once we receive your exchange request and determine its eligibility, our dedicated Handloom Center agent will contact you to proceed with the necessary steps. Our team is committed to resolving the issue promptly and ensuring a seamless exchange process for you.

For any further assistance or inquiries, please reach out to us at support@handloomcenter.com. We value your satisfaction and will do our best to address your concerns.

Thank you for choosing Handloom Center.

Non-Exchangeable Items:
Please note that all other categories of products not mentioned above are non-exchangeable. We do not accept returns or exchanges for these items.
Shipping Partner Limitations:
Unfortunately, our shipping partner does not support return services. Therefore, we can only offer exchanges within the eligible categories mentioned above.

Please ensure that you carefully review your order upon delivery. If you have any questions or concerns regarding our return policy, please contact our customer support team for assistance.

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